SHIPPING
Our in stock items ship within 48 hours. If an item is no longer in stock or discontinued we will automatically refund your payment. Flat rate shipping charges to locations in the USA is $5.95. Orders of $99 ship FREE!
RETURNS At Posh Pet Place, our valued customers are our top priority. We want you to be satisfied with your purchases.
To help in that respect please review the sizes charts to avoid ordering the wrong size. If you have a question in regards to a size needed or need additional product information on an item that you would like to order, send an email at customerservice@poshpetplace.com or ktenterprises@comcast.net and we would be happy to help.
We offer a NO FUSS return policy. If you don’t like it or it doesn’t fit, return it for a refund or replacement.
Items may be returned or exchanged within 30 days of receipt of order.
DAMAGED/DEFECTIVE MERCHANDISE We stand behind our merchandise and make every effort to ensure that you receive your merchandise free from defects. If we do miss something and an item is received defective, please email us within 30 days of receiving the item and we will happily exchange it. If we are out of stock, we will refund the purchase cost.
Unfortunately an occasion may arise with the package is damaged in transit. It that happens please let us know within 30 days. Your assistance may be needed during the claim process with the carrier. Please do not throw away packaging until the we have the information needed.
Thank you.